Refund Policy

At IMB Payment Gateway, we strive to ensure a smooth, secure, and transparent transaction process. However, we understand that in certain situations, a refund may be required. Please read the following policy to understand how refunds are handled.

1. Eligibility for Refunds

  • If a transaction is unsuccessful and the amount is deducted.
  • If the user is charged more than once for the same transaction.
  • If a service is not delivered due to a verified system error.

2. Non-Refundable Situations

  • Incorrect information provided by the user (wrong account/UPI number).
  • Partial payment requests or disputes unrelated to system errors.
  • Refund requests made after 7 days of the transaction.

3. Refund Process

Users must email us at [email protected] or raise a ticket through their IMB account within 7 days of the transaction. The complaint must include:

  • Transaction ID
  • Date & time of transaction
  • Amount
  • Registered email or mobile number

Once we receive and verify the information, refunds (if approved) will be processed within 7-10 business days.

4. Chargeback & Disputes

Initiating a chargeback without contacting us first may result in a temporary or permanent suspension of your IMB account. Please cooperate with our support team for a smooth resolution.

5. Fraudulent Claims

Any misuse of the refund policy or intentional false claims will lead to account termination and legal action if required.

6. Contact Details

Thank you for choosing IMB Payment Gateway. We are committed to serving you better.